The following is a partial list of customers Citadel has served:

Fortune 1000 Proven

The management team is composed of:

Wilner De Daye - President and CEO, who is responsible for the marketing and sales operations, and making major financing decisions for the business.

Thony Daye - Vice President, is responsible for managing human resources, consulting services, and product support.

Willie C. Doss - Marketing Director, is responsible for expanding the firm's presence in financial markets and increased custom development work.

Wilfrid Amisial - Account Executive for the Washington Branch Office. 

Keith Coleman - Account Executive.

Marthe P. Sterlin - Secretary, provides administrative and purchasing support.  

Wilfred DeRoy Koomson - Vice-President of International Group (Africa), provides marketing, and consulting services.

Citadel receives outside finance and legal assistance from:

Citadel believes it is advantageously positioned in the highly fragmented business of systems integration as a result of its efforts to recruit skilled network consultants, software programmers and sub-contractors. Our professionals are experienced in every aspect of systems integration from the analysis and design to implementation and management. The expertise of our professionals spans a multitude of computer network technologies.

Since the development of this expanding market is still in its early stages, no dominant company exists. At Citadel we believe that our ability to instill confidence in our clients expanding needs, with our technical ability is critical in an ever-changing market.

Citadel Consulting, Inc.'s success is principally dependent on certain key management personnel for the operation of its business. Because of the technological nature of the Company's business, Citadel is dependent upon its ability to attract and retain technologically qualified personnel.

This section is a combination of narratives and questions that outline Citadel's technical skills and abilities relevant to the selected Service Category. Citadel provides exceptional professionals to guarantee client satisfaction by utilizing the latest technological innovations and methods, computer hardware, data base management systems, structured design and programming techniques, all major programming languages, the latest operating systems, micro-processor development technology and analyst/programmer tools and aids to fulfill its concept of client relationships. Citadel provides a level of service that is unmatched in the consulting industry. All of our client's technical needs can be met exclusively by Citadel. Figure 1. Graphically represents an overview of the gathering, analyzing and reporting process of our suite of Impact Assessment tools.

                                Figure 1 - Impact Assessment Process

Citadel can provide the following range of services to meet your various needs: personnel hardware, software, documentation, tools, materials, labor, transportation, development & software modification, designing & implementing user interface, database design, training, systems support, on-site maintenance and other items necessary to support the maintenance and enhancement of any organization.

        Apple
        PC Platforms
        IBM Compatible 
        SUN

Comment:
Citadel’s technically trained professionals possess extensive experience and are committed to providing the added dimensions of increased interoperability and flexibility to your business process. Our professionals deliver smooth transitions to client/server systems. We advise and support business specific initiatives, package selection, integration strategy formulation and strategic alignment. From a thorough evaluation and integration of existing hardware/software to the development of a customized system design, development and implementation, Citadel’s client/server development practice enables businesses to dramatically improve efficiency.

7)     LAN

        Ethernet
        Token Ring
        Firewalls/Security 
        Wireless Communications

Comment:
Information Technology (IT) Architectures help today’s complex distributed systems work together seamlessly to achieve your business objectives. Citadel’s IT Architecture services are needed when your business experiences rapid or radical change. Often these times are when a business is in the midst of:

•     Business process reengineering project
•     Mission-critical package implementations
•     Client/server migration efforts
•     Downsizing or explosive growth
•     Mergers and acquisitions

Enterprise Networks consist of the hardware, software, and connectivity required to effectively transport voice, data, and video across an enterprise. Moreover, these enterprise-wide infrastructures are typically vendor- and system-independent, and provide for anywhere-to-anywhere connectivity, locally, regionally, or globally. Sometimes referred to as the fourth utility, networks have become absolute prerequisites to the implementation of almost any mainstream information system of importance to business today.

        COBOL
        FORTRAN
        PL/1 RPG
        ACCESS 
        BASIC HTML
        ASSEMBLER 
        SQL
        SAS 
        ADF
        MAPPER 
        PASCAL
        C++ 
        VISUAL BASIC
        CLIPPER 
        FOX PRO
        IMAGE (HP) 
        IMS SQL/DS TOTAL

Comment:
Citadel assists clients in planning, implementation, and evaluation of enterprise-wide communications networks. We use a structured approach for assisting clients in essential planning for hardware, software, carrier, and other support needs in an enterprise-wide communications network. DATABASES: Describe products and experience.

9)     Database Administration

        ORACLE
        JAVA
        NATURAL 
        QMF
        ABAP,     
        ASSEMBLER 
        SDT (PDL)
        ADABASE 
        BOMP/DBOMP
        DB2 IDMS 
        VAX-11 IDMS

Comment:
In today’s marketplace, the amount of data an organization can collect and use has multiplied exponentially. However, many would admit they are data rich and information poor. Increasingly demanding deadlines and fast-track priorities challenge organizations to find the information they really need and in an expeditious manner. Business Process Reengineering studies report that processes are being strangled by the inability of today’s non-integrated systems to share data.

10)   Application Development Tools

        POWERBUILDER
        VISUAL BASIC
        LOTUS DOMINO 
        JAVA
        IBM VISUALAGE FOR JAVA 
        FILENET

Comment:
Citadel has assembled a team of highly trained and experienced specialists who are practiced in all facets of application development, testing procedures and processes. Unlike software vendors and implementation consultants who simply provide training, our professionals take full responsibility for data quality, user balancing and control functions, involving the users and internal auditors during the entire development and implementation process.

        MICROSOFT OFFICE SUITE
        LOTUS OFFICE SUITE
        ABT PROJECT WORKBENCH 
        OPEN PLAN & WELCOM .

Comment:
Developing a reliable record standardization and lookup approach. Utilizing a technical approach that uses CRM’s assignment function

•     CRM System: customer, contact, address, opportunity, activity tables
•     ERP System: customer, contact, address, order, invoice, and payments objects.
•     Field Service System: customer, contact, address, incidents

12)  Database Structures and Methodologies

        ADABASE
        DB2 IDMS
        ABAP 
        NATURAL
        BOMP/DBOMP 
        ORACLE

Comment:
Citadel’s Data Management solutions enable businesses to successfully transform disparate data into valuable information. Such a transformation makes information delivery more timely, allows for easier decision making, makes financial analyses and reporting more comprehensible. Offering value in terms of timeliness, completeness, consistency, integrity and flexibility enables data to be a vital part of an information system that reflects the current state of your business.

13)  GEAC, Dun & Bradstreet Software / Millennium

Comment:
Citadel’s Technology Testing group provides our clients with the assurance that the technology they are using, or intend to use, has been proven and validated to meet their business specifications. Through a combination of network, data management and workstation based tools, knowledge workers can now subscribe to relevant information that can be easily navigated and quickly comprehended. Faster access to data allows enterprise data to be transformed into constructive, valuable information.

14)  Software Applications:

        SAP 
        GEAC - D & B, Millennium
        PeopleSoft 
        Microsoft Products

Comment:
Citadel assists clients in planning, implementation, and evaluation of enterprise-wide communications networks. We use a structured approach for assisting clients in essential planning for hardware, software, carrier, and other support needs in an enterprise-wide communications network.

Mainframe development and support: Provided User and technical support for Geac (Dun and Bradstreet) GL: M, AP: M, PO: M, AR: M, and FA:M systems, as well as an in house Project Accounting and Billing system.

Designed and developed new procedures/reporting in the Accounts Receivable system that would facilitate better reporting on the reorganization of Market Area. Design and development of new financial subsystem, containing several new screens/interfaces/reports to reflect Strategic Business Unit realignment.

Responsible for complete support of Dun & Bradstreet's General Ledger, Accounts Payable and Purchase Order systems, including the design and development of a conversion from the DBS Purchase Order system to the a proms Accounts Payable/Purchase Order system.

15)  Help desk solutions/technologies

        Corel Products Lotus Products
        Claris Products Adobe Products
        Web Browsing Products Web Development Products
        Unisys Products IBM Products

Comment:
Technology Management encompasses the broad spectrum of processes, skills and tools that companies employ to efficiently control and utilize their information systems resources. Effectively managing technology enables efficient, consistent, and secure access to information. Building solid systems management foundation, which addresses availability management, problem and change management, Help Desk, operations, security and business recovery is essential in developing a successful business.

        Data Analysis 
        Data Modeling Facilitating and Consulting

Comment:
Citadel works with clients to unlock data and create a rich information environment across an enterprise. Citadel’s decision support services focuses on Executive Information Systems, Decision Support Systems, Analysis and Reporting, and Database Mining. Building a solid information foundation is essential to compete successfully in today’s global marketplace.

17)  GIS Software Intergraph

        Certificate Authority
        Smart Card/Token Card
        Biometrics 
        VAN
        Electronic Catalogues 
        VPN

Comment:
Citadel has experienced groups of professionals specializing in providing document management, work flow, and image processing solutions for a wide variety of businesses and clients. Our experience in both document management, and its application in systems for a wide variety of industries, is unparalleled.

        ACH 
        PKI
        ANSI x12, 
        EDI Internet/Intranet Solutions
        EFT

Comment:
Electronic Data Interchange (EDI) is the multi-functional communication technology that facilitates a paperless exchange of commercial information between partners. EDI expedites the preparation, communication, and processing of documents and transactions, eliminating the expense, errors and redundancy associated with paper processing. As well as improving cycle time, productivity, and data quality, EDI strengthens existing commercial relationships and attracts new EDI-compliant trading partners. From superior customer service to operational efficiency, EDI enhances your position in today’s globally interactive marketplace.

        ODMA
        TIF
        BMP 
        JPEG
        GIF 
        PDT

Comment:
Document Management is the process of creating, reviewing, approving, releasing, and accessing the information that describes your business. Many businesses are adopting technology to assist them in managing this process because of the tremendous opportunities that exist to make this effort more efficient and cost effective.

20)  Telecommunications Wide Area Networks

        Public Switched Networks
       Virtual Private Networks
        High Capacity Infrastructure 
        SONET
        ATM 
        WDM

Comment:
Enterprise Networks consist of the hardware, software, and connectivity required to effectively transporting voice, data, and video across an enterprise. Moreover, these enterprise-wide infrastructures are typically vendor- and system-independent, and provide for anywhere-to-anywhere connectivity, locally, regionally, or globally. Sometimes referred to as the fourth utility, networks have become absolute prerequisites to the implementation of almost any mainstream information system of importance to business today.

21)   IT Staffing, Other Specific Technologies

Comment:
Software migration services help businesses leverage the functionality and investment of current computer systems, while building the paths to utilize new, advanced technology. Software migration allows companies to renovate current systems without losing their entire financial investment. Citadel has assembled a team of highly trained and experienced specialists who are practiced in all facets of testing procedures and processes. Unlike software vendors and implementation consultants who simply provide training, our professionals take full responsibility for data quality, user balancing and control functions, involving the users and internal auditors during the entire implementation process.

        NetDynamics
        PowerBuilder
        IBM Visual Age
        JAVA,
        Visual Basic

Comment:
The Internet is a collection of thousand of networks connecting tens of millions of users in companies, governments, and educational institutions around the world. Through the Internet, individuals and organizations can instantly access and exchange information, process vital business transactions, and build strategic business advantages. Over the past year, Internet growth has been explosive. Analysts in every industry agree that the Internet is a critical tool for opening new markets and lowering costs of doing business. Citadel has the business experience and technical skills you need to realize the broad-based benefits of using the Internet. Our professionals specialize in providing end-to-end services for making the Internet connection, using Internet’s tools and protocols, and understanding the Internet’s true potential. Whether you need information retrieval from Gopher servers, or need to establish a marketing presence on the World Wide Web, Citadel has the knowledge and resources to help you stay competitive in today’s global marketplace.

Design and develop inbound/outbound interfaces. Managed all external and internal SAPscript forms (SD, MM, WM, QM, PM, PP, FI, SM, HR). Configured output determination and text determination. Developed interactive reports. Developed digitized A/P check layout set, including MICR line and signature. Taught SAPscript and ABAP courses at client site for all IT, permanent, employees. Designed and developed conversion programs. Developed multiple Basis utility transactions to facilitate system administration. Designed and developed all bar-coding requirements.

Application developer lead for the FI module. Customized and configured the FI module to meet business requirements of the company. Responsible for data mapping, conversion and migration from an AS/400 system into SAP. Developed customized ABAP/4 reports to meet the requirements of the finance business units. Developed customized ABAP/4 programs to perform batch input, as well as using and modifying the standard batch input programs in SAP. Migrated data into SAP, using customized and standard batch input programs. Created and maintained user profiles and authorizations.

Created and modified SAPscript layout sets and ABAP/4 programs for various FI and SD documents. Created ABAP/4 Query for financial reports and lists. Created and maintained an interface with CitiNet. Prepared and performed corrections and transports

to be carried out between instances. Defined and configured output devices. Wrote and executed test scripts to unit test and system test functionality of the system. Trained end users in using the module and the system.

ABAP/4: performed analysis, design and development of custom transaction and report development, implemented various user exit, menu exit and coding block enhancements.

Undertook the following tasks and responsibilities in the areas of:

Types of Projects:

                E-Business (web-base application development etc.)

                Development of Material Master data conversion and load program

                Development of Purchase Order conversion and load program

                Development of Consumption (Forecasting) conversion and load program

                Development of Material Determination conversion and load program

                Development of Purchase Information Record conversion and load program

                Development of custom Dialog programs used in the cleansing of conversion data

        FI:

                Development of Employee Receivables conversion and load program

                Development of Positive Payment file interface to vendor banking institution

SAP Conversion and Support: Completed all phases of data conversion process for three locations from Geac, (Dun and Bradstreet), General Ledger to SAP R/3 FI modules. Duties included design, development, and mapping, of a large number of Batch Data Communication (BDC's) for loading of all Financial master file data including Cost and Profit Centers, Chart of Accounts, and General Ledger balances.

Created several SAP function modules to convert legacy master data to SAP master data. Designed and developed a series of screens used to collect, validate, cleanse, and convert all financial master data using ABAP/4 dialog programming language. Designed and developed Purchase Order conversion to SAP.

Responsible for design and development of several interfaces both to and from SAP R/3 and various legacy systems. Designed and developed the process to load customer information into Taxware's Step software to be used with SAP R/3 Sales and Use Tax system. Design and development of several reports for all SAP R/3 FI modules including several Use and Sales Tax reports.

Design and development of Bank Check Reconciliation programs/procedures to interface bank files with SAP R/3 system. Responsible for support of Lockbox procedures and bank interface.

Created several programs to reclassify various financial documents in order to hit the appropriate Project system networks and activities.

===================================================================

Finance:

Government:

Education:

Public Utility:

Insurance:

One of Citadel's most distinguishing characteristics is our client loyalty. We believe that our record in this area is outstanding and that the basis of client satisfaction is getting the job done well. Every client has different needs, perception, level of expertise, environment, industry, organization form, procedures and resource adequacy. Successful vendors have to adjust to a variety of settings with a minimum of disruption to client operations.

Citadel has helped many companies worldwide, municipalities, and utilities harness the power of their information systems - reducing costs, increasing productivity, and enhancing decision-making. We do so by offering expertise in the administrative processes critical to those markets, as well as a spectrum of supporting products and services, from software and turnkey systems management to implementation assistance and dedicated onsite support. The demand for Citadel products and services has, in fact, grown dramatically, nearly tripling over the past five years.

We continued to build upon our strong performance of previous years, foster collaboration and making further progress toward our other major goals, financial and otherwise. These achievements are all the more gratifying because we have attained them at a time when growth is slow in our industry as a whole.

Today, more than ever, building a business requires a comprehensive approach. All the elements, whether employer personnel or sub-contractor, must work together toward one common goal. At Citadel, we understand this need, and we are putting increasing emphasis on business-to-business collaboration so that we can provide our customers with more integrated information and solutions.

The greatest impact of collaboration is that it gives our associates a wider spectrum of products to sell. As a result, they can be more effective in meeting customers' needs. Collaboration is also instrumental in giving Citadel a seamless appearance to customers who purchase a variety of our products and services. This is important factor in building long-term relationship.

The ability to share information across the partnership becomes increasingly important as our family of company's works together more closely in meeting customer needs. As a result, we are giving high priority to developing the technological infrastructure that enables us to use our information resources effectively. The better we manage information, the more we can do to serve customers and the stronger our partnership with them becomes. Furthermore, the ability to leverage information through technology has very positive implications for top- and bottom-line growth.

Building a lifetime partnership means going that extra mile. We took our first step toward this goal in early 1995 after one our customers boasted that "Citadel is a partner that customers can depend on when they face decisions that affect their project needs".

Building a lifetime partnership means providing the products to fit our customers need, whatever their size or financial category. Therefore we look at the customer relationship as a continuum over time, and each point in that continuum represents a need that we can meet.

Building a lifetime partnership means maintaining a consistently strong track record in customer service. Some businesses provide great service some of the time, and others provide a little service all of the time. A company that wants to keep customers for a lifetime has to provide outstanding service all of the time.

One of Citadel guiding corporate values is "Serve our customers as they want to be served." This means, in part, responding promptly each and every time a customer has a need, a problem or a question. It also means building strong relationships with the people and organizations who distribute our products to the public, because good service and high customer satisfaction are goals we share with them.

Via our Onsite services partnership, Citadel works with each client to optimize or improve the client's existing computing and information management operations or restructure those operations as needed, utilizing new, less costly yet more productive information systems.

Clients can tailor our Onsite services partnerships to meet their own specific and unique requirements.

Citadel uses proven methodologies to match a client's needs to the most cost-efficient computing environment; improve computer facilities; develop and implement software; plan the information management process; and measure performance. Onsite services enhance service while controlling data processing costs-often with immediate financial benefits-and improve the control of computing resources. Customers who are confident that they will always get the service they need are customers who will stay with Citadel for a lifetime.

Citadel commitment to our customers means, first of all, having a clear view of who they are and how they measure satisfaction. We make every effort to listen to our diverse customer base, and respond in ways that exceed expectations.

That might mean introducing exciting new products, strengthening marketing and distribution, and improving responsiveness and efficiency. While the means may be different for each of our customers, the end remains constant - to provide customers with quality, value and satisfaction. This is the cornerstone of Citadel business and our operating philosophy. We recognize that providing superior products and service for our customers is essential to producing excellent financial performance for our associates.

Building a lifetime partnership means offering practical advice when our customers have important decisions to make. The process of building a company is like a journey. Each step represents a decision that must be made. And because life is always changing, there are always new decisions to consider. Citadel is a partner that customers can depend on when they face decisions that affect their future. We've been in the computer technology business since 1981, and we're a noted source of knowledge and expertise. Likewise, our partners are experienced professionals who are experts in their fields.

We cannot make decisions for our customers, but we can provide the information, options and advice they need to make informed decisions of their own. Our good advice builds the trust and confidence that keep customers with Citadel for a lifetime.

Building a lifetime partnership means that we are here when it counts, no matter how far in the future. Citadel has been here for 20 years, and we will be here tomorrow.

We have the long-term view that it takes to build a financially secure future, and our products are designed to last a lifetime. Our customers know they can count on Citadel to deliver on its promises.

This success is a testimony to three important factors. One factor is our associates. We asked a great deal of them and they more than met the challenge. We thank everyone at Citadel for a job well done.

The second factor is our customers and business-to-business partnership program. They are simply doing an outstanding job, as our sales growth demonstrates. We thank them for their business, and we will work to keep strengthening our partnership with them.

The third factor is that we have focused on the right strategies for growth. As we move forward into a new fiscal year, we are confident that we are building on a strong strategic foundation. Our goal is clear and simple: to build customers for a lifetime by strengthening the bonds that link our businesses to each other and to our customers. The result will be greater financial security for our customers, greater value for our business-to-business partners and more opportunities for our associates. We believe that Citadel has exciting prospects for the future.